Operational support systems for the future
نویسندگان
چکیده
The information services market, emerging from the convergence of telecommunications, information technology, entertainment and other industries, poses serious challenges for operational support systems. Historical ways of understanding and delivering operational support functions will no longer work. Business management functions will increasingly be a major commercial differentiator in the new market. This paper argues that these functions need to be redefined as business services so that a market can develop in them. It explains a technical approach to defining and building these business services, which is being researched at BT Laboratories, and which uses configurable business objects and intelligent agents. This approach offers the possibility of managing the complexity that the explosion of new information services will bring, and also of opening up exciting new business possibilities.
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